Overview
Useful conversations with customers who asked to hear from you
Many customers prefer messaging to email or phone calls. Used well, WhatsApp can make it easier to answer questions, share order updates and keep in touch with people who want to hear from you.
We help you set up and run WhatsApp communication the right way: with clear opt-in, relevant messages, and compliance with WhatsApp’s Business and Commerce policies and the data protection laws that apply to you.
Our approach
Consent comes first
We do not offer unsolicited bulk messaging, purchased contact lists or unofficial tools that break platform rules. These practices damage trust and can get business numbers restricted or banned.
- Clear opt-in customers actively agree to receive messages, and you keep a record of that consent.
- Easy opt-out every customer can stop messages at any time, and their choice is respected.
- Relevant, expected messages content matches what people signed up for and is sent at a sensible frequency.
- Official platforms we use the WhatsApp Business app or the WhatsApp Business Platform through approved providers.
- Privacy by design customer data is collected only for a clear purpose and handled carefully.
Challenges
Problems we help solve
Messages scattered across phones
Customer conversations live on personal devices, with no shared view or history.
Slow replies
Common questions take up time and customers wait too long for answers.
No opt-in process
You want to send updates but have no compliant way to collect permission.
Unclear what to send
You are unsure which messages customers find useful rather than intrusive.
Scope
What the service can include
Every engagement is scoped to your needs. Typical elements include:
- Account setup WhatsApp Business profile, catalogue and business information.
- Business Platform onboarding help connecting through an approved provider when you need automation or team inboxes.
- Opt-in journeys consent collection on your website, at checkout, in store or via QR codes.
- Message templates templates written for approval, covering updates, reminders and offers.
- Quick replies and automation greeting messages, FAQs and routing to the right person.
- Reporting delivery, response and opt-out trends to keep communication healthy.
Benefits
How it can help your business
Faster, more personal service
Customers get answers in a channel they already use every day.
Communication customers welcome
Permission-based messaging builds trust instead of eroding it.
Lower platform risk
Following the rules protects your business number and reputation.
Process
How we work
Assess
We understand your customers, use cases and current setup.
Set up
We configure your account, opt-in flows and templates.
Launch
We start with a small, consented audience and review results.
Optimise
We refine messages and timing based on responses and opt-outs.
FAQ
Questions about WhatsApp Marketing
Can you send messages to a list of numbers I already have?
Only if those people have given clear permission to receive WhatsApp messages from your business. If not, we will help you build a consented list first.
Do I need the WhatsApp Business Platform (API)?
Not always. Smaller businesses often start with the WhatsApp Business app. The Platform suits higher volumes, team inboxes and automation.
Are there platform charges?
The WhatsApp Business Platform charges for some message types, set by Meta and its providers. We will explain the likely costs for your use case before you commit.